Thursday, April 14, 2011

How ISO 9001 enhance quality standard in ONGC: A Case Study



After rigorous and comprehensive audit by the certifying agency — International Certification Services (ICS) Pvt. Ltd., ISO 9001:2008 certificates have been awarded to 16 work centres of ONGC (Oil & Natural Gas Commission) : Western Onshore Basin, Baroda, Sub Asset, Cambay, Ankleshwar Asset, Ahmedabad Asset, Mehsana Asset, Jodhpur Forward Base, Tel Bhavan, Frontier Basin, A&AA Basin, Jorhat, MBA Basin, Kolkata, CBM Basin, Bokaro, Tripura Asset, Agartala, Cachar Forward Base, Silchar, KG PG Basin and Cauvery Basin, Chennai, KG Asset, Rajahmundry and HR/ER of Delhi Office, ONGC officials said.

ONGC CMD A K Hazarika appreciated human resource/employees relations (HR/ER) for this initiative which will foster quality parameters and guidelines in the firm. According to Mr. Hazarika the greatest advantage of implementing the quality management system is that it would help inculcating a disciplined work culture for employee safety and benefits.
 

This certification will help in the following ways as per Mr. Hazarika’s expectation:


  • Work centres will have a better disciplined work disposal system.
  • A fixed guideline about the timelines of clearing various issues and files.
  • Effective grievance handling system. 

ISO Certificate was already awarded to four work centres of ONGC and with the 16 work centres to get the certification now, the tally is 20.


The documentation process under this certification would help in the following manner: 
  • Informed decision making. Its emphasis on system and processes, objectives, record keeping and measurement means that information is clearly understood and shared throughout the organisation. Since important information is part of the regular process and management reviews, everyone can see how it is used in decision making.
ISO 9001:2008 is a quality management system which provides benchmark for practices, processes and quality system of the organisation with the aim to providing services to meet the needs of our employees and other customers. It also aims to enhance employee satisfaction through effective applications of process and practices of the organisation, along with attaining regular feed back for continual improvement.

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