Tuesday, November 30, 2010

HOW TO GET BETTER SUPPORT FROM YOUR BOSS:

In many company get-togethers a favourite topic with employees is to complain about their boss. The fact is: “the other person is always rash, but it takes two to make a crash”.
Here we share some guidelines that can help you to establish good rapport with your seniors and help them to do  their job better. Ultimately, it will mean success for both of you as a team.
Your Boss is not God:

Believe that your boss is human like you. He is capable of forgetting and making mistakes. Think on issues where he might miss out and go out of the way to help him in doing things right. He will be more comfortable and will greatly value your support. Some seniors may not express this in words, but inwardly most would appreciate.

You will do well if you understand your senior’s pressures, strengths and limitations so that you can take care of his / her requirements more effectively.

Don’t Spring Surprises:

 
You might be working closely on an assignment and knowing the status much better than your senior. You see that things are going fine so you feel that there is no need to keep him updated – “I will give him a pleasant surprise after 2 weeks”. But at times the pleasant surprise might become unpleasant for him because he might not have made any plans for the same.

Some employees think that they are self sufficient and do not feel the need to seek help from the senior. However, in certain situations the senior might be able to help them with needed resources and timely decisions.

Tell the truth:

Do not try to hide the facts while communicating with your boss. Everyone likes to hear good news, but at times this may not be possible. How you present the information depends on the situation but an honest feedback to your senior will help him to be better prepared and also to support you effectively. Of course the language you use is very important, as explained below.

Communicate in a Positive Manner:

Nobody likes to hear negative words like “no” or “not possible”. So, we must use positive words like “yes we could do this, but what if ....” or “I will try this and come back to you if I need your support”.

Ask for a personal review with your boss sometimes so that you can present the data and difficulties to him before he calls for it.

Some seniors are the “reading” kind. If you present information to them on paper you will get a better response. Others prefer to “listen”. Adopting the appropriate communication style will work wonders for you.

Initiative:

 
If you are offered an opportunity to work on a new project, be prepared to go the extra mile even if there is some risk of failure. Whether you are successful or not isn’t as important as the fact that you took the initiative and made a genuine effort.

Lateral Thinking:

Try to look at problems in different ways and offer creative solutions to problems. Your senior will love you for it just like Emperor Akbar loved his minister Birbal.

Try to ask questions in team-meetings whereby by you can help the group to look at things in a different way. You will be appreciated for your creative approach.

Cordial relations:

It never pays to be on bad terms with your senior or to distrust him / her. At times you might need to make special efforts to maintain cordial relations with your senior, but the responsibility rests on you.

It is also advisable to participate actively in various company functions, whether they are job-related or social, as it can reduce the barriers between us and our seniors.

Know your Boss’ Expectations:


The subordinate who simply assumes that he knows what the boss expects is in for trouble. Some seniors spell out their expectations very clearly but many do not.

Your organization might have a formal arrangement for spelling out expectations on the job, but requirements keep changing. So, the ultimate responsibility of finding the boss’ expectations rests on you.

Keeping Promises:

 
It is easy to commit deadlines but may be difficult to achieve at times. No one is deliberately undependable, but if your boss is not able to believe your commitments, it is not a very great scenario.

Plan carefully before you make promises and make sure that you fulfill them. If you realize that you will need an extension, ask for it well in advance.

What if the boss is angry?

 
He / she is human and can go off the handle at times. Just relax and put your listening skills to best use. Let him / her finish speaking, DO NOT INTERRUPT.
Maybe jot down what he says and promise to revert after some time. Chances are that mostly he / she will be in a better mood to listen when you meet again.


Sunday, November 21, 2010

SIX SIGMA AND LEAN MGT. COURSES IN MIDDLE EAST – DEC 2010 / JAN 2011

Asian Institute of Quality Management (AIQM) is conducting the next round of ASCB (Europe) Ltd. –UK Accredited Certification Courses in:

•    MUSCAT:

Lean Six Sigma Green Belt Course from 6th Dec to 9th Dec 2010

•    DAMMAM:

Certified Kaizen Lean Manager Course on 14TH, 15TH Dec 2010

•    RIYADH:

Lean Six Sigma Champion Workshop on 16th Dec 2010

•    DAMMAM:

Lean Six Sigma Black Belt Course from 18th to 22nd Dec 2010

•    DAMMAM:

Lean Six Sigma Champion Workshop on 23rd Dec 2010

•    JEDDAH:

Lean Six Sigma Black Belt from 22nd Jan  to 26th Jan 2011

•    JEDDAH:

Lean Six Sigma Champion Workshop on 27th Jan 2011

•    JEDDAH:

Certified Kaizen Lean Manager Course on 29th, 30th Jan 2011.

For further details contact - director@aiqmindia.com


Monday, November 15, 2010

Who Is Responsible for Successful Quality - Related Initiatives? Top Management or You?



We often say that success of most quality-related initiatives depends on top management’s passion for quality.

You are requested to share their positive and negative experiences in this context.

Your experiences, opinions would enrich this discussion in a great way.

Tuesday, November 2, 2010

APPLYING LEAN CONCEPTS TO OFFICE MEETINGS

Taiichi Ohno, the father of Toyota Production System (TPS) identified seven categories of waste in respect of manufacturing practices. These are:
  • Overproduction:
Manufacture of products in advance or in excess of demand, leads to waste of  money, time and space.
  • Defects:
Defects during  production and defects reaching a customer lead to scrap, re-work and loss of reputation.
  • Waiting:
Time is often wasted when one process waits to begin while another finishes. Instead, the flow of operations needs to be smooth and continuous.
  • Unnecessary motion:
When workers have to bend or walk distances to do their jobs it leads to energy spent on unnecessary movements. Use of Ergonomics makes it less tiring for people to perform their jobs. Looking for tools, parts and instructions leads to waste of time for the operators.
  • Transportation:
Moving a product between manufacturing processes adds no value. It is expensive and also increases chances of damage.
  • Excess inventory: 
Leads to waste due to cost of money invested in the materials, excess space requirements and items becoming obsolete over a period of time.
  • Over-processing:
Over-processing of material may occur repeatedly due to poor design of product or tooling.
Lean concepts based on the above framework of the 7 types of waste have been successfully applied to service businesses. Low cost airlines like Ryanair are an excellent  example of how service industry can use the lean concepts profitably.

One of the biggest waste in organizations can be the time spent on meetings. Lets explore how lean  concepts can be applied to office meetings.  

Overproduction:
  • Too many topics on the agenda.
  • Too many PPT slides.
  • Involving too many people.
  • Repeating the same point again and again
  • More frequent meetings than needed.

Defects:
  • Answering emails and sms’ on cell phone leads to lack of attention by team members. Later you get requests like: “please repeat the last point”. This is a kind of re-work for the speaker.
  • Every member in the team must have a purpose to be included. Including a non-contributing member is another form of defect.
  • Wrong decision-making can occur when we try to take decisions based on insufficient data.
  • Record of the information and decisions has to be made accurately, else this can lead to defects and re-work. The person who writes down the minutes / notes must be very attentive and accurate in the reporting.

Waiting:
  • Meetings start late, so the ones who come on time have to keep on waiting while the others join.
  • Chairperson in a meeting takes a call on the cell phone, whereby everyone else in the group is waiting for him to finish.
  • Searching for data and facts during the discussion, may keep everyone on hold.
Motion:
  • Uncomfortable seating arrangement.
  • Searching for a file or PPT during the presentation
  • Unable to see what is written on the board or flip-chart.
Transportation:
While conveying ideas, people tend to wander from topic to topic. Moving from Topic – A to Topic – B to Topic – C, back to Topic – B and so on.

This happens when agenda for the meeting is not prepared or the agenda is not strictly followed.

Inventory:
  • More issues are raised and the group strays from the focus on existing projects. When more tasks are started (instead of completed) in a meeting, we can say that inventory has been generated.
  • Meetings can lead to more inventory if the team keeps generating new ideas instead of focusing on review of the existing projects and resolving the issues that are slowing down these projects.
Processing:
  • Should it be a face-to-face meeting or can we manage through a conference call?
  • Should we circulate a detailed write-up in advance so that the team members can come well prepared?
  • Does the discussion get stuck on one point of the agenda or are we ready to place certain issues on the back-burner?
By applying the lean concepts and avoiding above pitfalls, we can save on various types of waste and make our office meetings more productive.